Refund policy

At Fitzone.pk, we pride ourselves on offering 100% original and authentic supplements, proteins, and vitamins. Customer trust is our top priority, which is why we provide a 100% money-back guarantee if any product is ever proven to be fake.

Our mission is to serve customers by delivering products best suited to their fitness goals, backed by dedicated customer care support. If you have any concerns, our team is always available to assist you.

How to Request an Exchange

You may contact us through any of the following official channels to request an exchange:

Exchange & Return Conditions

  • Exchange requests must be submitted within 7 days of purchase. Requests made after this period will not be accepted.

  • The product must be unopened, unused, and in its original condition. Opened or tampered items are not eligible for exchange.

  • Products purchased during sales or promotions are not eligible for exchange or return.

  • If a product is proven to be fake, we will provide a full refund (100% money-back guarantee).

  • Once the returned product with the seal intact is received and verified, we will issue a refund (excluding delivery charges) via credit card or JazzCash.

Return Address

Fitzone.pk Office, Johar Town, Allah Hoo Chowk, Lahore, Pakistan

Important Notes

We do not accept returns or exchanges for claims related to:

  • Allergic reactions

  • Digestive issues (gastric, bloating, constipation, etc.)

  • Headaches or similar side effects

Since every individual’s body may react differently to supplements, such conditions do not qualify for a return or exchange.